St. Claude Autobody continues to reinforce their reputation as a professional and dedicated repair facility as they've reached the high standard of I-CAR's Gold Class. To date, they are only the 2nd facility in Manitoba (7th across Western Canada [i] ) to achieve this enormous goal, which will eventually become mandatory for Manitoba Public Insurance (MPI) accreditation. This achievement is part of their ongoing commitment to staying current with technology, repair techniques and training in an ever changing repair industry.
I-CAR's Gold Class recognition has quickly become one of the benchmarks in the repair industry for both quality and customer satisfaction. I-CAR’s designations were created to help customers find repair facilities that meet higher repair standards which ultimately assures their vehicle is repaired properly. Customers that use Gold Class facilities have noted improved satisfaction scores of 5% [ii]. Other key performance indicators showed that repair times and touch times improved while supplement counts fell [iii]. This is a favorable outcome for both the customer and the insurer (MPI) as it leads to decreased over-all repair times.
The Gold Class recognition is the highest training standard set forth by I-CAR, and can be accomplished only after achieving Platinum recognition in all the key roles of the business. Gold Class recognition demonstrates dedication to ongoing training in order to stay current in the rapidly changing technical landscape of the vehicle collision repair industry. Current and proper training programs such as this, prepares the facilities for the ever-changing technology and are crucial in completing safe and proper repairs.
I-CAR is a not-for-profit organization consisting of several segments of the collision industry: Collision Repair Facilities; Insurance Facilities; Original Equipment Manufacturers; Education, Training, and Research Departments; Tool, and Equipment Manufacturers. The focus of I-CAR is promoting a culture of learning in the collision industry and to provide everyone with industry recognized and quality training. I-CAR is recognized throughout USA, Canada, Australia, and New Zealand.
[ii][ii] I-CAR Website